Policies
Patient Rights & Responsibilities
Good care is a partnership. Here is what you can expect from us, and how you can help us care for you. Displayed at reception in Telugu and English.
Your rights
Respect and dignityCare without discrimination of any kind.
InformationTo know your diagnosis, treatment, options and likely costs, in a language you understand.
ConsentTo agree to or refuse treatment after it has been explained.
PrivacyExamination in private, and confidentiality of your records.
Your recordsTo get copies of your reports and prescriptions.
Second opinionTo seek another doctor’s opinion.
Clear chargesTo see the price of consultations, tests and medicines.
Raise concernsTo complain and receive a response.
Your responsibilities
Share full informationYour symptoms, past illnesses, allergies and all medicines.
Follow the planTake medicines as advised and tell us if something isn’t working.
Keep appointmentsOr let us know early if you can’t come.
Respect othersStaff and other patients, especially children and the elderly.
Pay duesSettle charges as agreed.
Bring recordsOld reports and your child’s vaccination card.
Something not right?Tell the front desk, or use our Grievance Redressal process. We acknowledge within 2 working days and respond within 15 days.
Published in accordance with the Charter of Patient Rights.